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Complaints About an Appliance Repair or Warranty in Texas
Where to go when a repair goes wrong, from official agency pages checked October 31 and November 1, 2026. This is general information, not legal advice.
First step
Contact the shop or company in writing. Describe the problem, the dates and what you want, and include copies of receipts, quotes and warranties. Keep the originals.
State routes
- The Texas Attorney General takes consumer complaints about false, misleading or deceptive business practices, such as not receiving what you paid for and billing or refund issues. (Office of the Texas Attorney General: File a Consumer Complaint)
- Under Texas law your complaint to the Attorney General is open to the public, and the office cannot give you legal advice. (Office of the Texas Attorney General: File a Consumer Complaint)
- TDLR takes complaints about the programs it licenses, including Air Conditioning and Refrigeration contractors and Service Contract Providers. (Texas Department of Licensing and Regulation: Complaints)
- TDLR says contractors who install, repair or maintain air conditioning, refrigeration or heating systems must hold a TDLR license. (Texas Department of Licensing and Regulation: Air Conditioning and Refrigeration)
- TDLR lists residential refrigerators, freezers and ice machines as exempt from that license. (Texas Department of Licensing and Regulation: Air Conditioning and Refrigeration: Exemptions)
- Bought an extended warranty or service contract? TDLR regulates service contract providers in Texas. (Texas Department of Licensing and Regulation: Service Contract Providers)
- Look up a TDLR license with the TDLR License Search. (Texas Department of Licensing and Regulation: License Search)
Licensing rules for repair techs: who can repair appliances in Texas.
FAQ
Where do I complain about an appliance repair shop in Texas?
Start with the shop in writing. For deceptive practices, file with the Texas Attorney General (complaints are public). For AC and refrigeration contractors and service contract providers, TDLR takes complaints. Sources: Texas Attorney General, TDLR.
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